Na Balam Hotel - Isla Mujeres

Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Na Balam Hotel - Isla Mujeres

Free Wi-Fi

Free Wi-Fi in public areas

Parking

Off-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Shuttle

Paid airport shuttle

Swimming pool

Outdoor swimming pool

Spa and relaxation

Jacuzzi

Reflex massage

Spa & wellness center

Overview

The comfortable Na Balam Hotel is rated 4 stars and offers individual accommodation overlooking the Caribbean Sea. The hotel opened its doors in 1998 and was remodeled in 2007.

Due to the hotel’s location in the middle of Isla Mujeres guests can easily walk to the sandy beach. Such Isla Mujeres sights as Dolphin Discovery Isla Mujeres and Punta Sur are all within reach.

Set close to a lush garden and palm trees, this hotel offers access to a wonderful beach with a bar, outdoor chaise lounges and sunbeds.

The property enjoys excellent location within a 35-minute drive to Cancun International airport.

Rooms

Offering a view over the sea, 33 rooms feature contemporary décor, free Wi-Fi, individual climate control, an in-room safe, television and a writing desk along with en suite bathrooms. Bathrooms come with a shower, a hairdryer and complimentary toiletries.

Eat & Drink

A healthy breakfast is served every morning. The restaurant menu features Mexican dishes. Palapa bar is available on site. A 5-minute walk takes guests to the bar ZAZIL HA.

Services

The hotel offers bicycle and car rental services for travelling a natural area.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible at a location nearby for free.

Year renovated:   2007.  Number of rooms:   33.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Off-site parking
  • Safe deposit box
  • Limited time reception
  • Late check-in
  • Reception
  • No pets allowed
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Private beach
  • No elevators
  • Currency exchange
  • Sundry/Convenience store
  • Souvenir shop
  • Eco friendly
  • Exterior corridors
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Water skiing
  • Motor board
  • Fishing

Services

  • Paid airport shuttle
  • Paid city shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Postal service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Catering service

Meeting facilities

  • Business center
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's play area

Leisure facilities

  • Outdoor swimming pool
  • Beach club
  • Beach umbrellas
  • Beach towels
  • Sun loungers
  • Live entertainment
  • Garden area
  • Leisure/ TV room
  • Free cabanas
  • Spa & wellness center
  • Jacuzzi
  • Reflex massage
  • Library

Room view

  • Ocean view
  • Pool view
  • Beach view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Patio
  • Terrace
  • Balcony
  • Bottled water
  • Chaise lounges
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Steam shower
  • Hair dryer on request
  • Room toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Blackout curtains

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

All children
0 - 12 years
Existing bedding FREE
There are no extra beds provided in a room. 

Pets

Pets are not allowed.

How to reach hotel

hotel Na Balam Hotel - Isla Mujeres Isla Mujeres location
Show big map »

Hotel Address:

Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400

Get directions
City Center
  • Isla Mujeres
    3.6 km
Airports
Restaurants
  • ZAZIL HA (cuisine: Mexican)
    50 m
  • Fenix Lounge Restaurant & Beach Club
    120 m
Beaches
  • Garrafon de Castilla
    1.1 km
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of rooms:
    33

Hotel Awards

MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Standard Pool Side Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds, 1 Double bed

  • Check Prices
Room Description:

Standard|DOUBLE STANDARD POOLSIDE

Standard Double Room
Pool view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Double beds

  • Check Prices
Room Description:

Standard|Standard Pool Side Double

Deluxe Double Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Double beds

  • Check Prices
Room Description:

Deluxe|Deluxe Double

Luxury Room
  • Max occupancy:

    3 persons

  • Check Prices

Na Balam Location

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  • General

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What's nearby

Popular areas

  • City Center3.5 km

Local attractions

  • Dolphin Discovery Isla Mujeres3.2 km
    Isla Mujeres
  • Tortugranja 4.5 km
    Carretera Sac Bajo Km 5
  • Playa del Norte7.0 km
    Playa Norte, Isla Mujeres
  • Garrafon Natural Reef Park4.2 km
    Km 6 Carr Garrafon
  • Captain Dulche's Museum6.0 km
    Carretera a Garrafon Km 4.5, Isla Mujeres

Near the hotel

  • Garrafon de Castilla1.1 km
    Isla MujeresMexico

    Restaurants nearby

    • ZAZIL HA50 m

      Address: waterfront

      62% likes this, based on 39 reviews
      Cuisine: Mexican

    • Pita Amore Isla Mujeres260 m

      Address: Ave Guerrero
      Phone: 9991-27-12-08

      73% likes this, based on 175 reviews
      Price Range: CAD 6 - CAD 8

    • Buho's330 m

      Address: Avenida Carlos Lazo 1
      Phone: 998/877-0301

      63% likes this, based on 63 reviews
      Cuisine: Mexican

    • Fenix Lounge Restaurant & Beach Club120 m

      Address: Zazil-ha 118
      Phone: 998 274 0073

      71% likes this, based on 165 reviews
      Price Range: CAD 7 - CAD 26

    • Tropical Pomodoro280 m

      Address: Av. Hidalgo esq.Guerrero
      Phone: 0449981573293

      70% likes this, based on 89 reviews
      Price Range: CAD 3 - CAD 15

    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2007
    • Number of rooms:
      33

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

    According to guest reviews, the hotel has been rated as
    Best Luxury Hotels in Mexico

    Use Badge

    Na Balam Reviews

    Guest reviews are submitted by our customers after their stay at Na Balam

    Average guest rating

    7.6out of 10
    Fabulous
    Based on 64 reviews

    Guest reviews

    • Group of friends
      9.2

      beautiful spacious rooms, great access to beach, clean

      resturant waiters rude and expect tip and tell you if you dont, they double charged me by not returning my deposit and being very difficult to contact

    • Couple
      6.2

      The location, Na Balam has the best beach of all isla mujeres, it is very nice to have breakfast in their restaurant.

      It is very expensive for what it really offers, it is old and has not been renovated since long. Things like ac and shower do not work properly. Pool water was not clean . Rooms do not have tv, hair dryer, iron, mini fridge or any other service you might expect for that price.

    • Couple
      5.8

      I liked how the location which is right at north beach and at the entrance of Avalon hotel. Close to main strip for restuarants/night life.

      The beds were very uncomfortable, lots of greenery so as comes mosquito's, I was bit all night as they get into room through window/wall cracks. Internet is not true internet, it is only available in the outside lobby where you again will get chewed up by mosquito's and if your luck enough to get internet service, it is very intermittent.

    • Couple
      7.4

      Very good location right at the best spot of Playa Norte. The staff was very helpful and found us a better room with a kingsize bed upon request the second day. Nice restaurant and beach beds in the front. Nicely build and comfortable hotel probably of the best in Isla Mujeres

      The poolside rooms are not so good, not the best value. Ours was like a hut so the roof had some small holes. Not good if you are afraid of little lizards!

    • Couple
      7.4

      great location and very nice room with pool view, an individual terrace and a hammock; very kind and professional receptionist; beds on the beach; very nice and friendly pool cleaner (we really liked the guy)

      Beach restaurant staff (rude and unprofessional); Check out issues (higher price than agreed on Booked.net and some receipts from restaurant for a dinner we have never had) - note that the receptionist helped us to figure this issue out and eventually we were not charged for them.

    • Group of friends
      7.8

      The location of the hotel is nice and the staff are friendly and nice.

      The beds were hard as a rock and it is expensive compared to better hotels on Isla Mujeres for what you get. They changed our reservation for the room type twice without notification and had our billing messed up. None of this was a show or a real big deal but I wouldn't return.

    • Family with children
      8.2

      The ambiance was very pleasant, a bit rustic, a bit ethnic, not in the least bit kitchy or affected.The location was amazing, one literally stepped out of the room and onto a beautiful sandy beach.

      It would have been great to have a small fridge and a coffee machine, two things that most hotels offer and that would have made eating in more viable. I guess eating in is not something the hotel wanted to encourage. They have a restaurant on site, which is in my opinion overpriced and overrated, but nevertheless quite nice.

    • Family with children
      5.4

      Location

      Stuff was not helpfull, we did not have hot water and blankets.

    • Older travelers
      9.2

      I loved being right on the beach. The yoga classes were excellent. The feel of a small hotel in paradise was just right for me.

      It was a bit of a walk from the main restaurants and there is no dinner at Na Balam.

    • Couple
      8.2

      Excellent location, right on the beach. Very nice staff. Clean and cozy.

      There were maintenance works at progress when we were there so it was a bit noisy...

    • Family with children
      10.0

      wonderful service and a home from home and elegant and casual at the same time - glorious spot

      better to have hot coffee and more of it in the morning more staff in kitchen in the morning regular coffe on tap would be a good idea

    • Family with children
      5.4

      I wouldn't say is a 4 stars hotel. The location is excellent.Nice gardens. The beach is so beautiful. Other than that, the food at the restaurant so,so, and the service is really bad. The room was clean but the towels very old. Very basic.

      I though that would be 4 stars like they advertised in the internet.

    • Group of friends
      8.2

      Really beautiful location, right on ab exotic beach. Very clean rooms, close to the town center.

    • Family with children
      5.0

      The initial impression is tropical and relaxing.

      We had a negative experience - our reservation was lost by the hotel. Because there was a room available, they offered us the walk-in rate for 2 nights out of the original 5 nights...We had to find our own accommodations for the other 3 nights with no assistance from Na Balam or from Booked.net, for that matter. We lost money, time and experienced a lot of stress from this situation. Observations during our shortened stay indicated that Na Balam is not what it once was. We were extremely disappointed as to how our situation was handled and that, instead of a calming and restful vacation, the place and staff were stressful and unaccommodating. I will not recommend Na Balam, period. And the staff compared their hotel to Ixchel Resort down the beach... Not even close. By the way, the food there is expensive and you have to bring your own drinking water. And the yoga is extra...

    • Group of friends
      7.4

      The location is perfect, at the probably nicest part of the island at the beach. It is a sweet, romantic hotel (little bungalows). The rooms are big and there is a small terrace with chairs and hammock belonging to every room. The hotel staff is very friendly. It offers towels for the beach for free and there are chairs, tables and big sun loungers at the beach also for free.

      We had a room on the upper floor and the roof consists of straw, therefore it can be a little bit dirty. Staff at the restaurant wasn't guest friendly at all. It should be a 4* hotel, which we certainly wouldn't rate that high as there is basically no luxury.

    How to reach hotel

    hotel Na Balam Hotel - Isla Mujeres Isla Mujeres location
    Show big map »

    Hotel Address:

    Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400

    Get directions
    City Center
    • Isla Mujeres
      3.6 km
    Airports
    Restaurants
    • ZAZIL HA (cuisine: Mexican)
      50 m
    • Fenix Lounge Restaurant & Beach Club
      120 m
    Beaches
    • Garrafon de Castilla
      1.1 km
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2007
    • Number of rooms:
      33

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

    According to guest reviews, the hotel has been rated as
    Best Luxury Hotels in Mexico

    Use Badge